Domestic Shipping
Original Artwork is packaged and sent from the artist's New Jersey studio within 5 business days. Monday-Friday. We use USPS and UPS with tracking to ship within the United States. If your package is lost in transit contact us immediately and we will do everything we can to assist you. We are not responsible for packages once proof of delivery is generated. If a package is refused upon delivery or returned to us, the customer will be responsible for the fees to reship the package.
Multiple Shipments
Art Prints and Merchandise are reproduced on-demand and ships directly from a third-party provider; Printful or Printify. The merchandise you order may be filled in multiple packages and may arrive separately. You will not incur additional shipping charges under these circumstances. Shipping to multiple addresses requires placing separate orders.
International Shipping
International shipping rates are calculated at checkout based on weight and destination. International shipments are subject to delays due to customs or quoted delivery time into the country and not your specific location. When shipping internationally, allow an extra day or two for delivery to account for these possible delays. We are not responsible for any duties, fees, or taxes that are incurred during the delivery of your order/package.
You can always contact us for any shipping questions at info@chanellerene.com
Return Policy
All Artworks, Prints, Merchandise and Workshops/Events are final sale. If you’re unsure about a piece before purchase or have further questions, please contact info@chanellerene.com
We cannot accept returns on gift cards or sale items.
Damages/Issues
Please inspect your order upon arrival and contact us immediately if the item has been damaged. If you received the wrong item, contact us and we will make it right.
You can always contact us for any return questions at info@chanellerene.com
